FAQ

What is included in my collection?

Ornaments, florals, sprays, ribbons and an illustrated step by step guide.

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Will I get exactly what is pictured?

Yes! You will receive the exact same items pictured in the same quantities.

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What size tree will my collection cover?

Typically 6-8 foot trees​

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Do you sell individual ornaments? No, we only sell the entire collection except at the end of the season during our surplus sale. 

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What happens if an ornament comes in broken?

If the item is in stock, we will be happy to ship you a replacement free of charge. If the item is not in stock we will substitute one of similar style and equal value. ​

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Do your themes change every year?

Yes! We will repeat some of our most popular themes but will also introduce new themes every season.​

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What is a pre-order? Our collections come in very limited quantities so it is best to reserve yours early during our pre-order event. ​

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When do pre-orders ship?

The week before Thanksgiving. You will receive a shipping notice.​

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Do you offer payment plans?

Yes, we offer Pay Pal After Pay and Klarma or Shop pay.

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